How can I return a product?
If you need to request a return, please follow the following steps. Returns are free and you have 14 days after you received the articles to make your request.
You have to prepare in the original box the article you want to exchange, including the delivery note in the inside; if missing, you can print out the order confirmation email. It is essential that we receive the delivery note so there is no problem registering your return.
2. THE ADRESS FOR THE RETURNS:
Please send the package to the following adress:
Am Schorn 131
You are responsible for returning the product. We recommend using DHL with a tracking service.
Once we receive your parcel at the warehouse your refund and corresponding deductions, if they apply, will follow.